The Vanier Institute recognizes feedback as an important form of accountability to stakeholders, including the general public. The timeliness and integrity of the Institute’s response to feedback is critical to strengthening trust and deepening relationships that are central to fulfilling the Institute’s mission (see the Vanier Institute Theory of Change).

The Vanier Institute welcomes all forms of feedback (compliments, comments, and complaints). Any feedback will be communicated in a timely manner to relevant staff or volunteers for information, in the case of compliments or comments, or a response, in the case of a complaint. Further, where feedback is received about a specific program, publication, or project of the Institute, it will be shared with the staff member responsible for that work.

If you wish to offer feedback, please submit it through our contact page, e-mail [email protected], or leave a message at 613-228-8500.

Complaints will be acknowledged within two business days, and we will attempt to resolve the matter within 10 business days, or within an additional 10 business days if the complaint is escalated.

A summary report of all complaints received will be provided to the Board of Directors by the Executive Director at least annually.